jilivobd | Privacy Policy — Your Data, Protected

1 What Information We Collect

When you register or use jilivobd, we collect certain information. The primary purpose is to provide you with a safe, seamless, and personalized experience. We never collect data beyond what is necessary.

Data Type	Example	When It Is Collected
Identity Information	Full name, date of birth, national ID number	During registration and KYC verification
Contact Information	Mobile number, email address	At the time of account registration
Financial Information	Mobile banking number, transaction history	During deposits and withdrawals
Technical Information	IP address, device type, browser	Automatically collected while using the platform
Gaming Data	Game history, bet amounts, winning records	During gameplay

              
              We never store your password in plain text. Passwords are always stored as encrypted hashes that cannot be read.
            

We also retain records of your customer support conversations to improve service quality and assist with dispute resolution. If you have subscribed to our promotional newsletter, we keep a record of that preference as well.

2 How Your Information Is Used

Jilivobd uses the information it collects solely for specific, legitimate purposes. The main reasons we use your data are described below:

Account management: Your information is used to create, verify, and maintain your account.
Transaction Processing: Financial information is used to securely process deposits and withdrawals.
Security Assurance: Data is analyzed to detect and prevent fraudulent activity, multiple accounts, and money laundering.
Service Improvement: Your data is used to understand your gaming preferences and deliver a personalized experience.
Legal obligations: Data is retained to meet regulatory requirements and ensure legal compliance.
Customer support: Relevant information is used to properly address your complaints or queries.
Responsible Gaming: Gaming data is monitored to detect signs of excessive gaming and provide timely support.

jilivobd does not share your information with third parties for marketing purposes. Promotional messages are sent by jilivobd only — never on behalf of any other company.

3 Who We Share Your Information With

Jilivobd may share your personal information with third parties only in very limited circumstances, as outlined below:

Payment Processors: To process transactions with mobile banking providers such as bKash, Nagad, and Rocket. These providers operate under their own privacy policies.
KYC service provider: Necessary information may be shared with licensed companies to complete the identity verification process.
Law enforcement agencies: We may be required to disclose information in compliance with a court order or lawful directive from a government authority.
Technology Partners: Server hosting and cybersecurity providers may access limited data within the scope of their services.

We have strict data protection agreements in place with all third-party partners. They may only use your information for specified purposes and are not permitted to share it with anyone else.

              
              jilivobd never sells, rents, or trades your information — that is a core commitment we stand by.
            

4 Cookie Policy

Jilivobd uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Type	Purpose	Duration
Essential Cookies	Login session, security token	Cleared at end of session
Functional Cookies	Remembering language preferences and game settings	30 days
Analytics Cookies	Traffic measurement and page view tracking	90 days
Marketing Cookies	Showing relevant promotions	1 year (optional)

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

5 Data Retention Period

Jilivobd does not retain your information longer than necessary. However, certain data must be kept for a defined period due to legal and regulatory obligations:

All data is retained for as long as the account remains active.
Financial transaction records are retained for a minimum of 5 years after account closure.
KYC documents may be retained for up to 3 years after account closure.
Gaming logs are generally retained for up to 2 years.
Customer support conversations are retained for up to 1 year.

Once the retention period expires, data is permanently and securely deleted in a way that cannot be recovered.

6 Your Rights

You have full rights over your personal data. jilivobd guarantees the following rights:

Right to Access Your Information

You may request to see what information we hold about you.

Right to Rectification

You may request correction of any inaccurate information we hold about you.

Right to Erasure

You may request deletion of your data where there is no legal obligation for us to retain it.

Right to Restrict Processing

You have the right to object to the use of your information for specific purposes.

Right to Data Portability

You may request a copy of your data in a readable format.

Right to Complain

You have the right to lodge a complaint with the relevant authority if you believe your data has not been handled properly.

To exercise any of these rights, email us at [email protected]. We typically respond within 30 days.

7 Protection of Minors

Jilivobd strictly prohibits anyone under the age of 18 from using the platform. We take the protection of minors' privacy very seriously.

Age verification is mandatory at the time of registration.
If any user is found to be under the age of 18, their account will be closed immediately.
We never knowingly collect personal information from minors.
If we become aware that information has been inadvertently collected from a minor, it will be deleted immediately upon notification.

If as a parent you suspect your child is using jilivobd, please notify our support team immediately. We will take prompt action.

8 Privacy Policy Updates

Jilivobd may update this Privacy Policy from time to time. Changes may be prompted by:

Legal or regulatory changes.
Addition of new features or services to the platform.
Improving security practices and protocols.
Improving clarity based on user feedback.

For significant changes, registered users will be notified via SMS or in-app notification. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after any policy change constitutes acceptance of the updated terms.

              
              To view a previous version of our Privacy Policy, please contact our support team.
            

9 Get in Touch

If you have any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Data Protection Team:

Email Support

For all privacy-related requests:
[email protected]

Response Time

General Requests: Within 7 business days
Urgent requests: within 24–48 hours

Our support team is available in English. You will receive the same level of assistance regardless of how you reach out.

jilivobd Privacy Policy

How We Protect Your How We Protect Your Information

Industry-Standard Encryption

Your Data Is Never Sold

You Are in Control

Secure Data Storage

Cookie Transparency

Immediate notification in the event of a breach